The True Hospitality Leader

A Leadership Development Program to foster a service culture driven by purpose, well-being, and conviction

Trusted by Leaders

Proven Success

The True Hospitality Leader is a comprehensive leadership development experience crafted for hospitality professionals seeking to strengthen their self-awareness, elevate their leadership capabilities, and build high-performing, purpose-driven teams.

Duration: 6 weeks

Format: Weekly virtual sessions (60–90 minutes)

Method: Personalized coaching and mentoring

Program Breakdown

For Early-Stage Hotel Managers & Supervisors
Duration: 6 Weeks

Week 1

Initial Interview & Goal Setting

We begin with a confidential, in-depth conversation to understand the leader at a personal level—their background, motivations, strengths, life purpose, and growth opportunities.

Week 2

Self-Awareness & Personal Well-being

This week explores how personal perceptions are shaped by environment and past experiences. We introduce healthy habits, nutrition, exercise, and rest as essential components of physical, mental, and emotional well-being

Week 3

Trust as a Fundamental Driver of Team Success

Grounded in Google’s Aristotle Project, this module teaches leaders to build a culture rooted in care, respect, openness, and trust.

Week 4

Decision-Making & Managerial Skills

We emphasize the importance of holding regular 1:1 meetings with team members and maintaining structured follow-up.

Week 5

Complaint Management & Service Recovery

This module teaches leaders how to turn service failures into opportunities. We cover strategies to handle complaints effectively, recover service with empathy, and strengthen guest satisfaction while reinforcing teamwork and operational confidence.

Week 6

Implementation Review & Next Steps

The final session focuses on reviewing progress, validating the implementation of all tools learned, and addressing remaining challenges. The goal is to ensure long-term sustainability and leadership growth beyond the program.

What's included:

60- to 90-minute coaching and mentoring sessions per week.
Presentations and teaching materials.
Assignment and projects.
Feedback and brainstorming sessions with the expert.
Certificate upon completion of the program.

What to expect:

Structured learning design.
Practical operational experience (over 21 years of leadership experience in hospitality).
Personalized feedback and coaching.
Career acceleration and preparation to face industry challenges from a more human perspective.

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"Lead yourself. Live well. Lead others better."

Elevating hospitality leadership through health and self-awareness.

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Thank you so much, Jaime, for your advice. This program came at just the right time, when I needed it most. With all the challenges I was facing at work and at home, I had neglected my personal life, and after this program, I've learned to balance everything. My mental health has improved, and I can say that I feel calmer and more confident.

Marilyn Muriel

Operations Assistant Manager - IBIS Hotel Barranquilla